Welcome to 118local

Now its easy for consumers to spot the good guys. 118local is proud to introduce the 118Guarantee a whole new way for consumers to find businesses they can count on to do the right job, or we will step in and make it right.

Frequently Asked Questions

find a 118 shield

Using 118local.co.uk

  • 1 Find a business with the 118 local shield on 118local.co.uk
  • 2 Click on the 118 shield button to register the job before the work begins
  • 3 If you're not satisfied with the work we'll step in and help to make it right, or pay up to £300
 

The 118Guarantee

The 118Guarantee is a national consumer guarantee program designed to lower the risk of hiring contractors, plumbers, mechanics and many other qualified service-based businesses.

If a consumer is not satisfied with the service provided by a participating 118Guarantee business, 118 Telecom will work to resolve any issues or, if unable to resolve the issue, 118 Telecom will reimburse the consumer up to £300. Ask your contractor to leave you with the 118 Guarantee in writing.